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Mastering Performance Measurement

Measurement provides you with the information necessary to make intelligent decisions about what you do. It can tell you how well you are doing; if you are you meeting your goals; if your customers are satisfied; if your processes are effective; if improvements are necessary and, if so, in what parts of the organization. If you are looking to develop a structured measurement program, this white paper provides a complete guide to understanding the needs and goals of your organization, and determining what to measure and why. 

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