At-a-Glance:
Course Length:
2 days
Course Number & Level:
205.PCM2 - Development
Professional Development Units (PDUs): 14
Continuing Education Units (CEUs): 1.4
PMBOK® Guide Knowledge Areas Covered:
- Project Time Management
- Project Cost Management
- Project Communication Management
Tracks:
Project Communication Management
Course Overview
Communication management is one of the essential functions that can dramatically affect the outcome of a project. Project managers must create and effectively use a communication plan that performs two principle functions: collect the right data and disseminate appropriate information in a timely manner. To do this effectively, project teams are under an obligation to identify the appropriate audiences, develop appropriate communication media, establish a communication schedule, and manage the flow of information in and out of the project team. This two-day course focuses on the tools and techniques that project teams can use to build an effective communication plan. Participants will have the opportunity to experience how to conduct an effective stakeholder assessment, identify audiences of the project, design and implement a communication strategy, and prepare more effective project reports for their stakeholders.
Key Outcomes
Upon completion of this course, participants will be able to:
- Conduct an effective stakeholder assessment
- Categorize stakeholders into specific audiences
- Develop an effective project information management approach
- Identify the five elements of a superior communication plan
- Identify the appropriate communication media for different stakeholder groups
- Create effective status report elements
- Conduct effective lessons learned sessions
Course Outline
Communications Planning - Defining stakeholders
- Conducting a stakeholder analysis
- Identifying the key stakeholders
- Determining the information needs of the stakeholders
- Determining the elements of the communication plan
- Audience
- Format
- Content
- Media
- Frequency
Information Distribution - Creating an information gathering process
- Using a project workbook to manage communication
- Creating templates for project status reports
- Creating templates for disseminating project information to stakeholders
- Creating a timeline for information sharing
- Estimating the cost of the communication effort
- Use of technology in information sharing
- Internal to the project
- External to the project
| Performance Reporting - Identifying appropriate metrics
- Using earned value analysis
- Point-in-time
- Forecasting
- Creating meaningful status report requirements
- Techniques in performance reporting
Administrative Closure - Preparing for project closeout
- Administrative closeout activities
- Organizing a project closeout meeting
- Preparing lessons learned
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