At-a-Glance:
Course Length:
2 Days
Professional Development Units (PDUs): 14
Continuing Education Units (CEUs): 1.4
PMBOK® Guide Knowledge Areas Covered:
- Project Time Management
- Project Cost Management
- Project Communication Management
Effective Project Communications
Course Overview
Over 80 percent of a project manager’s job is communication. Project management is often described as the art of getting things done through others. Communication remains one of the major differentiators between project success and project failure. Planning and goal setting is important for every mode of project communication – written, meetings, presentations, etc. Understanding communication strategies, styles and preferences gives the project manager leverage for ensuring project success.
This course is not about the technical aspects of building a communication plan. This course will focus on providing hands-on strategies to more effectively communicate project value, how to communicate with diplomacy and tact, how to communicate regarding project problems, resolving interpersonal conflicts, strengthening team accountability and as a general rule further promoting project success.
Key Outcomes
Upon completion of this course, participants will be able to:
- Identify how perceptions impact communication
- Understand the implications of poor communication on project viability
- Focus on improving their communication to building a “professional presence”
- List the common elements of communication and integrate these into their day to day communications
- Explain how project managers can link their projects to business strategy more effectively
- Itemize several steps to improve their feedback mechanisms to project teams
- Develop several strategies for managing communication challenges
Course Outline
Thinking about Project Communication in a New Way
- Communication and Perception
- Why isn’t Project Management Enough?
- Communication Fall-out
- Building your Professional Presence through Communication
Common Elements of all Communication
- Developing Effective Messages
- Steps for Communication Delivery
- Developing Rapport
- Running Effective Project Meetings
Communicating with the Business
- Using all of your Communication Channels
- Communication to get Buy In
- Linking Projects and Strategy through Effective Communication
- How to be a Better Listener
Providing Feedback to your Project Team
- Using Communication as a Motivator
- Resolving Interpersonal Conflict
- Giving Feedback to Team Members
- Strengthening Team Accountability
Managing Communication Challenges
- Managing Scope Change
- Using Communication to Handle Risk
- Communication about Change
- Other Common Project Communication Challenges