Problem Solved! Decisive Project Management

Course Overview

Problems present themselves everyday in every way. A successful business analyst develops an approach to problem solving that works effectively and allows for creativity in diverse situations. Although there are many ways to skin a cat, you must have the tools to do so.  This course focuses on a problem-solving process and techniques.

Key Outcomes

Upon completion of this course, participants will be able to:

• Use a standard process for approaching problem solving
• Identify and select appropriate thinking patterns for different situations
• Select and use a problem solving technique
• Describe ”appreciative inquiry”

Course Outline

Process for Approaching Problems

• Define the problem
• Identify the cause
• Investigate alternatives
• Select an approach to solve it
• Implement the approach
• Monitor and determine resolution

Thinking Patterns for Different Situations

• Making decisions
• Thinking processes for approaching problems
• Efficient thinking

Problem Solving Techniques

• Cause and effect diagrams
• Affinity diagrams
• SWOT Analysis
• Risk analysis

Appreciative Inquiry

• Define appreciative inquiry
• Describe the steps
• Implement it for your project team