At-a-Glance:
Course Length:
3 days
Course Number & Level:
351.CIT3– Proficient
Professional Development Units (PDUs): 21
Continuing Education Units (CEUs): 2.1
PMBOK® Guide Knowledge Areas Covered:
- Project Integration Management
- Project Scope Management
- Project Cost Management
- Project Quality Management
- Project Human Resource Management
- Project Communication Management
- Project Risk Management
- Project Procurement Management
Tracks:
Complex IT Project Management
Course Overview
This course is designed for experienced project managers who want to take their skills to the next level. Managing large, complex and multiple IT projects strains the project manager in many ways. Weaknesses in your project management skills can quickly bring a complex project to its knees. Learn from instructors who have experienced firsthand the challenge (and rewards!) of complex project management and how to successfully implement large/multiple projects. The course is highly interactive with challenging IT-based case studies, and lectures filled with real life work scenarios. Participants will team together to apply techniques learned from the lectures. Instructors for this course have over 10 years of project management experience in multiple industries.
Key Outcomes
Upon completion of this course, participants will be able to:
- Understand how large, complex and multiple projects need to be managed differently than smaller isolated projects
- Develop techniques to manage and coordinate project managers, subcontractors, customers, team members and vendors
- Learn methods to handle complex cost constraints
- Manage scope in a rapidly changing business environment
- How to handle multiple resource constraints and keep resources for your project(s)
- Devise control mechanisms to ensure complex projects remain on time, within budget, and within predetermined quality metrics
- Know how to identify a project that's in trouble and how to recover it
- Identifying, managing and reporting risk
- Techniques to manage project managers effectively
- Dealing with contract management – Writing and responding to RFP's, and writing great contracts
- Understand various implementation techniques
Course Outline
Complex PM – A definition
Do you have the basics nailed?
Managing large/complex and or multiple projects – differences
All the People!
Dealing with numerous stakeholders
The Stakeholder Values Table
Assessing Your sponsor, customer and end users
Modes for handling conflict
Preventing unwarranted conflict
Refining your negotiation skills
Managing Team Resources
Handling large teams
Virtual teams
Part-time team members
International teams
Keeping the focus
Leveraging your position in a positive way
Project Controls and Change Management
Change management in a complex project
Impact of change on a complex project
Methods to reduce scope creep
Measuring the health of a complex project
Simplifying project management oversight
Risk management planning
Complex project risk analysis techniques
Breaking down complex project risk
Complex risk management – raising awareness
Complex risk response planning
A risk checklist for complex projects
Contract management
Request for Proposal (RFP) pre-requisites
RFP Elements
Evaluating RFP responses
Contract considerations
Contract terms and corresponding management approaches
Communication planning for/with contractors
Establishing completion criteria and creating statements of work
Surviving Project Audits
The audit process
Educating your project team
Assigning roles to manage an audit
Typical areas of audit investigation
Collecting and presenting information to auditors
Audit closeout
Complex Project Implementation
Implementation business considerations
Planning the implementation
Pre-installation verifications
Activities during product introduction
Minimizing issues with product turnover
Project acceptance and closeout