Meet Our Team
J. Kent Crawford, PMP, PMI Fellow
Co-Founder & Co-CEO
Kent Crawford is the Co-Founder and Co-CEO of PM College and Project Management Solutions, Inc. (PM Solutions). His experience spans more than twenty five years, where he has been responsible for the development of systems requirements and the functional design of integrated project management systems for a number of Fortune 500 organizations.
He is the Former President and Chair of the Project Management Institute (PMI®). During his tenure in office, Mr. Crawford implemented innovative programs, which resulted in an astounding fifty percent membership growth for the Institute. His leadership in PMI has been widely recognized as a primary driver in PMI's success.
Crawford is a recipient of the PMI Fellow Award, PMI's highest and most prestigious individual honor. A prolific speaker and advocate of the profession, he is also the award-winning author of The Strategic Project Office: A Guide to Improving Organizational Performance (for which he won the David I. Cleland Project Management Literature Award from PMI), Optimizing Human Capital with a Strategic Project Office, Project Management Maturity Model: Providing a Proven Path to Project Management Excellence, and Project Management Roles & Responsibilities.
Deborah Bigelow Crawford, PMP
As President of PM College, Debbie Bigelow Crawford is responsible for the fiscal management and quality assurance of the PM College program. Her previous experience as Executive Director of the Project Management Institute (PMI) during its high-growth phase has given her the expertise to manage and develop new initiatives and programs for this fast-paced and innovative project management training company. Ms. Crawford also serves as Executive Vice President of Project Management Solutions, Inc. (PM Solutions).
As the Executive Director of PMI, she was instrumental in providing the foundation and infrastructure for the exponential growth that the Institute has maintained over the last 10 years. In addition, she served as the Executive Director of the PMI Educational Foundation.
Over the last decade, she has authored numerous articles in PM Network, Chief Project Officer, and Optimize magazines. Ms. Crawford is also co-author of the book Project Management Essentials. She has presented a variety of papers as a speaker at international symposia and conferences and is a member of the National Association of Female Executives and the Project Management Institute.
Dr. Al Zeitoun
President, PM Solutions & PM College
In his role as president, Al Zeitoun, PhD, PMP is responsible for leading the strategic direction and performance of the PM Solutions consulting division, PM College training division, and the research division (PM Solutions Research).
With a wealth of strategy execution, global project and portfolio management experiences, Dr. Zeitoun joins PM Solutions from his role most recently as the Corporate PMO Executive Director for Emirates Nuclear Energy Corporation (ENEC), Abu Dhabi, UAE, where he was responsible for creating the structure and discipline necessary for delivering one of the largest projects in the Middle East. Prior to that, Dr. Zeitoun strategically envisioned Booz Allen Hamilton’s advisory, with a focus on customizing EPMO playbooks and mapping the relevant capability development for clients’ strategic initiatives. Furthermore, he led the firm’s Middle East North Africa Portfolio Management Solutions as part of the leadership team that restarted the firm’s global footprint. He also served as Booz Allen Hamilton’s representative on PMI’s Global Executive Council.
Previously, with the International Institute of Learning, Inc. (IIL), he was a Senior Executive and also held the position of Chief Projects Officer. He was instrumental in driving thought leadership and project management methodology execution across organizations worldwide. Dr. Zeitoun directly contributed to IIL’s successful global business growth. He ensured quality portfolio and project management service delivery exceeding global C-suites’ expectations.
Dr. Zeitoun holds Ph.D., MSc, and BSc degrees in Civil Engineering and Construction Management from the USA and Egypt; in addition, he received a diploma in Project Management from the University of Bremen, Germany. He is a certified PMP and currently serves on the PMI Board of Directors, where he has previously chaired the Board nominating committee and volunteer appointment committee
Director, Business Development
As Director of Business Development, Johanna Mickel is responsible for developing new business opportunities and bringing them to closure. She works hand in hand with new clients to understand needs, communicate PM College core competencies, and present innovative solutions that provide value and drive business results.
Ms. Mickel possesses over 25 years’ experience as a business development professional working with global organizations as well as small and mid-sized companies to provide services for the planning and implementation of large, complex solutions. Based in Philadelphia, Pennsylvania, Johanna’s area of responsibility includes both the U.S. and international.
Crystal L. S. Busch, M.A.
Senior Instructional Designer
As a Senior Instructional Designer for PM College, Crystal Busch is responsible for working with clients to customize courses to meet their business needs and reflect their internal processes. Ms. Busch is also responsible for designing and maintaining core courses. Her particular strengths include understanding the business drivers for a course and ensuring course material and activities support skill development to meet those drivers.
Prior to PM College, Ms. Busch worked for QVC as a Training Specialist in the Human Resources Development and Training organization. At QVC, she conducted needs assessments to determine the appropriate training solutions for various business units; provided performance-based coaching; and designed, developed, and facilitated both technical and soft-skills training. Ms. Busch also supported the implementation of QVC's company-wide competency-based performance evaluation program for exempt employees and other organization development initiatives to support the culture and values of the business.
Ms. Busch has a Bachelor's degree in Psychology from Kutztown University and a Master's degree in Industrial/ Organizational Psychology from West Chester University. She is an active member of the Association for Talent Development (ATD).
Training Production and Support Manager
As a Training Production and Support Manager for PM College, Don Lauro is responsible for the production and dissemination of all PM College course materials, ensuring they arrive on time and with the utmost quality standards in place. His other responsibilities include inventory management, maintaining participant transcripts, and responding to inquiries regarding PM College's PM Professional Coach online learning program.
Before joining PM College, Mr. Lauro was the Publications Coordinator at the Project Management Institute (PMI) for five years. While at PMI, he was instrumental in the development of its order processing systems.